If you decide to sign up, as a member, you'll benefit from: access to order history easier check out because information will be saved access to your wishlist potential discounts based on order history That said, you are welcome to check out as a guest without signing up as a member. By the way, we don't ever sell your information!

We offer free standard shipping as follows: UPS Ground Service for residential addresses (not PO boxes) in the continental US. USPS Priority Post for residential addresses in Alaska, Hawaii, and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands) as well as PO boxes. We do not currently offer expedited shipping options. If this is something you're interested in, please reach out and we'll consider adding this option. Our friends at Nuts.com ship to Canada so please visit their site and search for 'Energy Squares.'

Short answer: 2-10 business days! The longer answer: We are a small team, and have found the most efficient way to use our time is to spend some days prepping orders, and other days having other focuses! Our aim is to manage inventory so we have enough stock to ship product on Tuesdays and Thursdays. It takes 2-8 business days to arrive at the destination, via UPS Ground Advantage, or USPS Priority Post. That said, sometimes there are delays. For example, unforeseen ingredient shortages, unforeseen staff shortages, holidays, inclement weather. If you need the product by a certain time, or, if this timeline is too slow, reach out and we can help. There are other online retailers that sell Chunks of Energy and ship more quickly (but less economically).

Once your order is placed, if you need to make a change, please reach out as soon as possible, referencing the order number in the subject field. We finalize orders on Tuesdays and Thursdays, 12pm EST, so if you can reach out before then, you'll have a better chance of getting the change you want. We will do our best to accommodate your request, but cannot guarantee that we can cancel or adjust the order once it's been placed.

Yes! Once your order has shipped, you will receive an email with a tracking number to track your order via UPS or USPS.

We do our best to make sure packages arrive in good shape to their destination, but are not responsible if the product gets lost or damaged en route. If it is damaged or lost en route, you can file a claim with the shipper. We usually ship with UPS or USPS. If you believe you made a typo in the address, please reach out as soon as possible, including your order number in the subject field. We’ll try our best to help you out!

We guarantee product quality. If you bought an item from our site that doesn’t meet your standards, please reach out (within 30 days of receiving the product) with details of your request. Please include your order number in the subject field, and an explanation of why you'd like to return it. In most cases, we refund or replace the product once we have the information we need.

Ah yes, summer...and winter! Our orders are shipped at ambient temperature (NOT in a refrigerated truck). Therefore, the product may melt or get soft in the heat, or freeze in the cold. If they melt together, it is still safe to eat! Just put them in the refrigerator and they'll harden back up again. And if they freeze, just let them thaw first.